Virtualization Support Without a Contract
Independent engineering for the platform you run, with 24×7×365 support available.
Synchresis Solutions offers vendor-neutral virtualization support without a mandatory ongoing support contract, including 24×7×365 technical support. Get help with an existing hypervisor, a failing virtual machine, cluster storage, networking, or a move to another platform.
Our virtualization experience includes VMware vSphere, Hyper-V, Proxmox, KVM, QEMU and bhyve, alongside Virtuozzo, OpenVZ and LXC environments. We support the platform you choose; using our SynchresisVM software is not a condition of getting help.
Where we can help
Guests that will not boot or stay running
We investigate guest configuration, boot mode, virtual disks, device models and host resources. Bring the error, the recent change and the impact on your workloads.
Host and cluster performance
We examine CPU and memory pressure, placement, storage behavior and networking together. An apparently healthy host does not prove that a particular guest is getting the resources it needs.
Storage and virtual networking
Support includes shared storage, virtual disks, bridges and the paths between guests and their services. We trace the actual dependency rather than assuming every guest issue is a hypervisor defect.
Migration and platform choice
Plan moves between VMware, Hyper-V, Proxmox and other supported environments. We review disk formats, firmware, guest drivers, networking and the recovery path before a cutover.
Independent support for your current environment
Vendor-neutral support means that the recommendation starts with your workloads and your requirements. You can keep your existing hypervisor, engage us for a single problem, or ask us to evaluate alternatives. We also develop SynchresisVM, our virtualization and computer-emulation platform now available in closed beta, with a separate beta program for people who want to evaluate it.
How a support engagement starts
1. Describe the environment and impact
For an urgent incident, call +1 877 727 7962 (SYNC). Tell us the hypervisor and version, the host operating system, which workloads are affected and what changed. New customers can contact us about an existing problem.
2. Establish a safe path to the system
We agree access, scope and charges before work begins. Tell us about working backups, shared storage and any running guests that must remain available.
3. Investigate and verify the workload
We use host, guest, storage and network evidence to guide the work. We agree changes and verify the affected workload.
Questions before you get started
Can I buy virtualization support without a long-term contract?
Yes. We offer single-incident and project support without a mandatory ongoing support contract. Scope, access and charges are agreed before work starts.
Is virtualization support available 24×7×365?
Yes. Virtualization support is available 24 hours a day, seven days a week, every day of the year. Call to establish the incident and response arrangements.
Do you support VMware, Proxmox and Hyper-V?
Yes. Our engineering experience covers these platforms as well as KVM, QEMU, bhyve and container environments. Tell us the version and workload so we can confirm the work needed.
Do I need to migrate to SynchresisVM?
No. SynchresisVM is a separate software product. We can support your current platform or help compare and migrate platforms when that is what you want.
Can you help with backups and disaster recovery?
Yes. We provide backup, restore testing and disaster-recovery planning. The available recovery options depend on your backups, application requirements and infrastructure.
Get help with your virtualization environment
Tell us which platform you run and what needs to work. Call for urgent support or use the form for a planned engagement.
Explore SynchresisVM with the developers
Try the SynchresisVM single-server beta for $0, including installation, support without a default SLA and direct developer access. See support terms, including 90 days after beta for participants. Single-server software is free forever. Installation calls are free throughout closed beta and for the first few months after 1.0. No purchase required.