Phone System Support Without a Contract
Vendor-neutral PBX and VoIP engineering, with 24×7×365 support available.
Synchresis Solutions offers no-contract phone system support and 24×7×365 technical support for business PBX and VoIP systems. We work with FreePBX, FusionPBX, Asterisk and FreeSWITCH, including systems installed by someone else. You can bring us an existing problem without moving to our hosted PBX or replacing your SIP carrier.
Get help with a single incident, plan a change, or discuss ongoing support. There is no mandatory ongoing support contract. We agree the scope, access and charges with you before work begins.
Keep your phone system. Get engineering help.
Calls failing or going to the wrong place
We trace inbound and outbound routing, SIP registration, trunks, DIDs, IVRs, queues and extensions to find where a call stops or takes the wrong path.
One-way audio, dropouts or poor sound
We investigate RTP media paths, NAT, firewalls, codecs, jitter and latency. Signaling success alone does not prove that people can hear each other.
Call center and carrier infrastructure
Support for high-volume SIP environments includes trunk integration, routing, call flow and the network dependencies around the PBX.
Changes, upgrades and recovery
Bring us a dial plan change, a migration, a broken installation or a recovery problem. We establish the current state, plan the change and check the affected call flow with you.
What vendor-neutral support means
You keep control of your system and choose the platform, hosting and carrier that fit your business. We support third-party deployments as well as our own SyncPBX software and Cloud PBX service.
When an issue crosses a PBX, a SIP provider and a firewall, we investigate the whole path. We can work alongside your existing IT staff and providers rather than requiring a platform change before we can help.
How to engage support
1. Tell us what is affected
For an urgent issue, call +1 877 727 7962 (SYNC). Tell us which phone system you use, what callers experience, when it began and whether all calls or only certain routes are affected. New customers can contact us about an existing incident.
2. Agree access, scope and charges
We establish what access is available and what you want us to do before starting.
3. Diagnose, change and verify
We start with configuration, logs and the affected call path. We explain proposed changes and verify the result in the relevant system.
Questions before you get started
Can I get phone system support without signing a long-term contract?
Yes. Synchresis offers support for a single issue or a defined project without a mandatory ongoing support contract. Contact us to agree the work and its charges.
Do you offer 24×7×365 phone system support?
Yes. Phone system support is available 24 hours a day, seven days a week, every day of the year. Call to discuss the incident, access requirements and available response arrangements.
Can you support a PBX you did not install?
Yes. We support existing FreePBX, FusionPBX, Asterisk and FreeSWITCH systems. Tell us the platform and version so we can establish the scope and access needed.
Do I have to buy Cloud PBX or change carriers?
No. Support for your current system is a separate service. Hosted PBX, SyncPBX software and carrier changes are options to discuss when they solve your problem.
Can you help when the PBX runs in a virtual machine?
Yes. We can investigate the phone system and its host, storage or network dependencies. Our virtualization support service covers the infrastructure around the guest.
Talk to a phone-system engineer
Tell us the platform and the problem. For urgent support, call rather than relying on a contact-form reply.